A system without confidence is just software.
Avid coordinates the data. LockStep coordinates the people who run it.
The Reality
Most software assumes
the team will figure it out.
Documentation explains features. Training covers navigation. Support tickets get answered when something breaks.
None of that helps a team decide what a signal means, which campaign to prioritize, or whether the strategy they’re running is the right one. So the system gets implemented—and the team is left to interpret it alone.
The tool gets adopted. The momentum doesn’t always follow.
The hardest part of running fundraising on a system isn’t learning the system. It’s deciding, with confidence, what to do with what it shows you.
What LockStep is
Embedded fundraising expertise,
inside the work.
LockStep unifies onboarding, customer success, and technical support under one team—staffed by experienced fundraisers who know your program, your data, and your campaigns.
Not a help desk that answers tickets in isolation, but a team that sits inside the work and helps you move with confidence.
That’s why LockStep isn’t a service tier or an add-on. It’s part of the operating system. Every Avid customer has a named team, and every campaign and decision has someone close enough to help the team make it.
Built in from day one
How LockStep moves with you.
Before your first campaign, your specialist is already connecting your data and configuring your workspace.
As you grow, they stay close—reviewing strategy, answering questions with full context, and keeping the work moving. When something technical needs attention, it gets handled without starting from scratch.
LockStep Learn adds a library of guided videos, walkthroughs, and how-to articles—available to your whole team, inside the same system where the work happens.
